Compact With Texans
The College’s Internet site will be user-friendly, easy to navigate and contains up-to-date information that is useful to the student/customer. The site will offer key contact names, e-mail addresses, and phone numbers for customers seeking information about the College. The site will clearly identify the date that information is updated. The home page for Clarendon College is www.clarendoncollege.edu.
College faculty and staff will respond to customer/student requests for information as close to the time of the request as possible. Faculty and staff will update customers/students about unavoidable wait times and offer other options to meet customers needs. (In such cases where a class schedule is requested,a mailing list will be maintained. Once the schedules have been printed and become available, a schedule will be mailed to all those on the mailing list.)
Published information, brochures, catalogs, class schedules, and any other information printed and/or published by the College to promote the College or to inform the public about the College, will be published in professional and timely manner and will be up-to-date and accurate.
Complaint Procedure Process
Clarendon College seeks fair, just, and prompt solutions, when possible, to all complaints and grievances. Currently enrolled students wishing to discuss issues regarding student services, student life, student rights, and student obligations should do so through the Office of Student Services. Academic and student services related complaints are to follow the policies and procedures outlined in the Clarendon College Student Handbook, the College Catalog, and/or the Clarendon College Policy Manual. Employees who have concerns should contact their supervisor and should proceed in accordance with College policies and procedures.
Individuals or groups external to the College who have concerns or complaints about a customer service issue should address the concern to the department head in the area involved. If the issue is unresolved, complaints should be directed to one of the College Vice Presidents. The Customer Service Representative may be contacted for issues unresolved at th department or dean level or if the customer needs assistance in directing the complaint.
Name and Contact Information of the Customer Service Representative
Executive Vice President of Academic and Student Affairs
P.O. Box 968
Clarendon, TX 79226
Phone: (806) 874-4807
Fax: (806) 874-1485
THECB - Student Complaints
The Texas Higher Education Coordinating
Board (THECB) adopted rules codified under Title 19 of the Texas
Administrative Code, Sections 1.110 – 1.120,
on October 25, 2012. The rules create a student complaint procedure to
comply with the U.S. Department of Education's "Program Integrity"
regulations, which require each state to have a student complaint
procedure in order for public and private higher education institutions
to be eligible for federal Title IV funds. In December 2011, the Office
of Attorney General of Texas issued an opinion stating that THECB has
authority under Texas Education Code Section 61.031 to promulgate
procedures for handling student complaints concerning higher education
Instructions on how to file a complaint can be on the THECB's website by clicking here.
Customer Service Performance Measures
Annual surveys will be conducted to measure the student satisfaction with the services of the institution.